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Booking Office Director (f/m/d) - Berlin
location_on Berlin, Germany
work Full-time
Apply now
Booking Office Director (f/m/d) - Berlin
location_on Berlin, Germany
work Full-time
Introduction

The NH Hotel Group is a multinational corporation, one of the world's leading urban hotel groups with almost 350 hotels and 55,000 rooms. Hotels of the NH Hotel Group are available in 28 countries in Europe, America and Africa - in the top destinations such as Amsterdam, Barcelona, ​​Berlin, Bogota, Brussels, Buenos Aires, Budapest, Dusseldorf, Frankfurt, London, Madrid, Mexico City, Milan, Munich, New York, Prague, Rome and Vienna.


Since 2019, the NH Hotel Group has been working with Minor Hotels to integrate it's hotel brands under a single umbrella brand with a presence in more than 50 countries worldwide. In the future, the portfolio of 500 hotels is to be divided into eight brands: NH Hotels, NH Collection, nhow, Tivoli, Anantara, Avani, Elewana and Oaks.


At the NH Hotel Group, many paths lead into the fascinating world of the hotel industry! Whether as a student in an internship, after school with an apprenticeship or a dual degree course or as a career changer to career reorientation - in any case, the NH Hotel Group provides excellent opportunities to gain initial practical experience and thus the way in to pave an exciting career in the hotel industry.


To strengthen our team in Berlin (DE) we are looking for a:

Booking Office Director (f/m/d)

We offer
  • A competitive salary
  • A yearly bonus based on your personal targets and the results of NH Hotel Group
  • NH University: excellent training & (international) development opportunities
  • Invite your friends and family for city trips in all of our NH Hotels worldwide and 30% discount on our restaurants and bars
  • Excellent career opportunities: all employees of NH Hotel Group are given the priority on internal vacancies worldwide
Your main responsibilities
  • Provide leadership and management of the change process to make the booking office teams more customer oriented and revenue focused
  • Take ownership to make the different local booking offices act as one virtual team with less local offices
  • Secure proper staffing of booking offices, both in terms of required headcount and of required sales skills and competencies
  • Roll out and improve request handling processes including the appropriate reporting
  • Forecast volumes of calls and manpower requirements
  • Determine and improve work procedures, prepare work schedules, and expedite workflows
  • Make necessary changes in staffing based on day of week, sales promotions, other anticipated events, and available data
  • Study and standardize procedures to improve efficiency of subordinates
  • Manage the subordinates and be responsible for overall direction, co-ordination, planning, assigning and delegating
  • Mentor, coach and supervise Booking Office Managers/Supervisors in issues relating to the daily operation of the booking offices
This is your profile
  • University degree, preferably with sales management / hospitality-related background
  • At least 5 years of hands on experience in call centre operations management, with a solid background on in and outbound sales (telesales) or central (meeting) reservations office 
  • Lead integration and change processes in customer focused departments
  • Field sales management experience would be an advantage
  • Language Skills: fluent in English and Dutch


  • Demonstrated leadership and development skills of supervisory of telesales staff
  • Analytical skills
  • Team player
  • Results and people oriented
  • Excellent verbal and written communication skills


Become part of the NH team.


As an international company, we offer extensive training and development opportunities, as well as a team, which you can always rely on.


This position is to be filled by appointment. We look forward to getting to know you. Please send us your application documents including your salary expectations by click on "Apply Now".


Caroline Schnitzer

Matthias Krummel

Recruiter


Mail: karriere.de@nh-hotels.com